Terms of Use

• bagaj / Platform: the bagaj.app digital platform operated by [Legal Title]; an intermediary service provider.
• Business: the independent business, listed on the Platform, that actually provides the luggage-storage service.
• Customer / You: the person who books luggage storage at a Business through the Platform.
• Storage Service: the temporary storage of your belongings by the Business. Intermediary Service: bagaj’s digital booking service that connects you with the Business.

bagaj is solely an intermediary service provider that connects you with a Business. bagaj does not provide the Storage Service; the Business does.

The storage (deposit) contract is formed directly between you and the Business. bagaj is not a party to it, nor a depositary, surety or guarantor, and at no stage takes possession or physical custody of the belongings.

bagaj is under no general obligation to pre-inspect the services offered by Businesses; where an unlawful situation is reported to it, bagaj removes the relevant content or listing without delay.

You pay the storage fee directly to the Business, at the shop (cash or card). bagaj does not collect, hold or refund this fee.

Any claim regarding the fee, refunds or pricing is solely between you and the Business.

A booking is created when you choose a spot, date and time and enter your contact details; you then receive a booking code. The Business’s exact address is shared after the booking is completed.

Bookings can only be made within the Business’s opening hours. Dropping off and collecting your belongings at the stated times is your responsibility.

You agree to provide accurate, current and complete information. The following may not be left through the Platform:

• Cash, valuables, jewellery and negotiable instruments;
• Dangerous, flammable, explosive, corrosive or toxic materials;
• Perishable food, live animals or plants;
• Weapons, ammunition, drugs and any item prohibited by law or otherwise unlawful.

Any damage and all administrative or criminal liability arising from such items rests solely with you. The Business may refuse to accept any item.

The photo of the sealed bag taken by the Business at drop-off is only a record; it does not guarantee the contents, value, or that the item will not be lost or damaged, and does not mean possession has passed to bagaj.

Any visit or assessment of spots by bagaj is a general, one-off preliminary review and does not warrant or guarantee a Business’s safety or ongoing standards.

bagaj provides no insurance, surety or guarantee. Insuring your belongings is your own choice and responsibility.

The Business is responsible for loss, theft or damage to your belongings and for defective performance of the Storage Service; such claims are directed to the Business.

Without prejudice to mandatory law, bagaj is liable only for its own Intermediary Service and in proportion to its own fault. To the extent permitted by law, bagaj is not liable for indirect or consequential loss, or loss of profit or data, and its total liability for a booking shall not exceed the commission it earned from that booking.

Your statutory consumer rights regarding bagaj’s own service (including rights for defective service) are reserved. The Intermediary Service is provided “as is”; bagaj does not guarantee it will be uninterrupted or error-free.

The bagaj brand, logo, software, interface, database and content belong to bagaj or its licensors. Unauthorized copying, scraping and reverse engineering are prohibited.

bagaj may refuse, restrict or cancel a booking in cases of unlawful use, suspected fraud, incorrect or incomplete information, security concerns or as required by law. Where feasible, you will be informed within a reasonable time.

Your personal data is processed under the Privacy Policy and the KVKK (Data Protection) Notice. Please review that document for details.

In events beyond reasonable control — natural disaster, epidemic, war, strike, infrastructure/energy/internet outage, cyber-attack or acts of authorities — the relevant obligations are suspended and bagaj cannot be held liable.

bagaj may update these Terms. The current text is published on the Platform and announced in advance. Continuing to use the Platform after a change, or approving the new version, constitutes acceptance; if you do not accept, you may close your account or stop using the Platform.

These Terms are governed by Turkish law.

For consumer disputes, the Consumer Arbitration Committees or Consumer Courts have jurisdiction according to the applicable monetary thresholds; you may also apply to the bodies at your own place of residence. These rights cannot be restricted by contract.

If any provision is held invalid, the remaining provisions stay in effect.

By approving these Terms and the KVKK Notice during the booking flow, you are deemed to have accepted these Terms.

Contact: destek@bagaj.app. Operator: [Legal Title], [Address], [MERSİS/Tax No], [Registered e-mail (KEP)].